Refund Policy
1. All sales are final
StoryBee sells Subject Passes. Each pass gives 16 months of access to one subject, starting on the day of purchase.
A Subject Pass is digital content that is available as soon as payment is made. For that reason, all sales are final and no refunds are given, except where the law of the place where you live requires one.
2. Before you buy
If you have any questions about a Subject Pass, please contact [email protected] before you buy.
3. Refunds required by law
If you believe the law where you live requires a refund, email [email protected] with the email address on your account. Any refund we give goes back to the original payment method through Stripe. Your bank may take several days to show it.
4. When a refund or dispute ends access
If a payment is refunded in full through Stripe, or a payment dispute is decided against StoryBee, the pass bought with that payment ends. Your progress stays in your account in case you return later.
5. Deleting your account
Deleting your account ends any active passes, and no refund is given.
6. Your legal rights
This policy does not limit any rights you have under the consumer law where you live.
7. Questions
Questions about refunds may be sent to StoryBee Inc. at [email protected].